Customer Service Policy

This official customer service policy applies to all orders and transactions placed on our website. We uphold the principles of standardised management, transparent services and customer-oriented operation, and formulate uniform service rules to safeguard the legitimate rights and interests of every customer worldwide.

All confirmed orders for in-stock merchandise will be processed, packaged and dispatched within 1 to 3 days. We implement a unified global delivery standard for all regions. The standard delivery period for all shipments is 6 to 12 days.

Additionally, free shipping service is available for all products across our platform. No extra delivery fees will be incurred for any order.

All product prices and settlement transactions on this website are denominated and completed in United States Dollars (USD). The pricing standard remains consistent globally, with no hidden charges or additional surcharges of any kind.

We provide a comprehensive after-sales return service. Customers may initiate a return application for qualified products within 60 days after receiving the goods. Once your return request is reviewed and approved, our team will complete the refund procedure within 5 to 10 days in accordance with official procedures.

Should you have any enquiries relating to products, order status, after-sales services or other relevant matters, please visit our Contact Us page for support. All official contact details, including our email address, are displayed on the Contact Us page. Our professional customer service team will respond to your requests and offer dedicated assistance in a timely manner.