Refund Policy

This official Refund Policy governs all return and refund services for orders placed on our website. We formulate standardized rules to protect the legitimate rights and interests of all customers, and all terms herein apply to every transaction conducted on our platform.

1. General Rules

All transactions on the website are settled in United States Dollars (USD). All products enjoy free shipping service, and no delivery fees will be charged for any original order. This policy covers all procedures, time limits and relevant requirements related to returns and refunds.

2. Return Eligibility and Time Limit

Customers are entitled to apply for a return for eligible products within 60 days upon receipt of the items. To qualify for return, the goods must remain intact, with original packaging, accessories and labels undamaged. Products shall not be severely used, stained or damaged artificially, and must be resalable after being returned.

3. Return and Refund Process

  1. Submit a formal return application through the designated channel on our website, and provide relevant order information as required.
  2. Our team will review your application in a timely manner and send a notification once the request is approved.
  3. Please send back the products in accordance with the instructed address and requirements.
  4. After we receive and inspect the returned goods and confirm they meet return standards, we will proceed with the refund process immediately.

4. Refund Processing Time

Once the returned products pass inspection, we will complete the full refund arrangement within 5 to 10 days. The refund will be returned via the original payment method. The actual arrival time of the funds may vary slightly due to the processing rules of different payment service providers.

5. Non-Returnable and Non-Refundable Circumstances

We reserve the right to reject return and refund requests under the following conditions:
  • Applications submitted beyond the 60-day return period.
  • Products that are artificially damaged, worn out, contaminated or unable to be resold.
  • Goods with missing original packaging, accessories, tags or other attached items.
  • Return applications that fail to provide valid order information or do not follow specified return procedures.

6. Customer Support

If you have any questions about return rules, refund progress or related issues, please visit our Contact Us page for further assistance. All official contact information including email address is listed on the Contact Us page, and our service team will respond to your enquiries promptly.